Las cookies nos ayudan a ofrecer nuestros servicios. Al utilizar nuestros servicios, aceptas el uso de cookies. Más información
ADEAS Hr

SERVICE RELATIONSHIP MANAGER

ADEAS HrBarcelona

Resumen

Multinational leader in PAYROLL outsourcing is searching to incorporate a SERVICE RELATIONSHIP MANAGER. The mission's role is the following: CLIENT RETENTION & STRATEGIC ALIGNMENT SERVICE DELIVERY CONTRACT MANAGEMENT COMMUNICATION CLIENT ENGAGEMENT AND ENCOURAGEMENT OF REFERENCES

Descripción

LOCATION: Barcelona
Description
Multinational leader in PAYROLL outsourcing is searching to incorporate a SERVICE RELATIONSHIP MANAGER.The mission's role is the following:
CLIENT RETENTION & STRATEGIC ALIGNMENT - Building a good RELATIONSHIP with the CLIENT at the senior management level, by developing thorough knowledge of their portfolio.
SERVICE DELIVERY - Operational oversight of all services delivered, and escalation management as SPOC (Single Point of Contract), problem solving and issue resolution.
CONTRACT MANAGEMENT - Management, negotiation of renewals and additional business as well as all other commercial transactions.
COMMUNICATION - Champion brand, leadership products and services to ensure client engagement.
CLIENT ENGAGEMENT AND ENCOURAGEMENT OF REFERENCES - Increase the reference client base by getting your clients actively involved in the Client Reference Program and client survey initiatives.
Main tasks:

  • Monitor and manage the CLIENT RELATIONSHIP and ensure satisfaction at headquarter level.
  • Advocate the clients' needs and the efforts of other business units within the organization that are outside your direct influence. Produce results while acting seamlessly as SPOC to the client.
  • Conduct regular SERVICE REVIEWS on operational service delivery, updates on products and services.
  • Act as primary point for client escalation through resolution/tracking.
  • Create, maintain and manage the action log to improve the client experience.
  • Facilitate the client in the adoption of Central Services and support them in the move to service model (i.e. Consolidated Reporting, Connectivity Projects).
  • Deliver presentations to internal and external executives.
  • Upselling, cross-selling, by identifying new sales opportunities within existing accounts in coordination with the sales team.
  • Submit proactive recommendations on improvement of client relationship, and internal processes.
  • Conduct regular Quarterly Business Reviews to review and align client & strategy.
  • Monitor and oversee client performance under the terms of the agreed contract, including service delivery, service objectives, SLAs and operating level compliance.
  • Deliver service metrics in line with contractually agreed SLAs and client specifics.
  • Portfolio management and case management using the CRM tool.

Requisitos


Experience/Skills:

  • Experience as ACCOUNT MANAGEMENT or Client facing.
  • Experience in SALES / NEGOTIATION MANAGEMENT, STRATEGIC MANAGEMENT
  • and in project management and project coordination.
  • Familiarity with some key activities: RCA, KPI's, SLA review, BPI's and transition to services, etc.
  • Good experience in HR and PAYROLL.
  • Perfect communications skills in a client facing context.
  • Ability and enthusiasm in animating virtual and face to face meetings involving international parties.
  • International culture and ability to work in a multinational environment.
  • PROFIENCIENT IN ENGLISH. Additional languages are a plus.
  • Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

 Ofertas relacionadas que pueden interesarte

ADEAS Hr

GESTOR/A DE NÓMINA PORTUGUESA

ADEAS HrBarcelona
Anonima 5cc02e793d83cff41c5b2090aeae8f9758bb1dd677eb3dab0b6f9b973130dbcc

PORTUGUESE PAYROLL SPECIALIST - BARCELONA

Empresa de Recursos HumanosBarcelona
ADEAS Hr

SERVICE MANAGER BCN INDEFINIDO

ADEAS HrBarcelona

 ¡Dónde quieras
cuando quieras!

 Descárgate la app y encuentra trabajo

Google play b16ea632dacb4a0288aa555367c8be80f434bf3682dc695ba6f430d14490e787App store ed68a1e6692ec08b64a8033cc910a4de9f96cf596279e29bd420374824e9fa72